As COVID-19 continues to disrupt daily life across the globe, We want to reassure you that the health and safety of our customers and team members is our absolute priority.
To our incredible community, firstly a huge thank you for your continued support during these unprecedented times.
ergoPouch continues to operate, with a few changes to ensure the safety of our staff, customers and communities.
We have a strong supply of stock, and our retail stockists are receiving regular deliveries to keep up with increased customer demand. Please phone ahead to your local stockists to check your desired size, TOG and print are in stock before going in-store to purchase.
You can continue to shop online at ergopouch.com for your sleepwear needs. Our warehouse is still operating, and striving to process all your deliveries promptly. To ensure their safety in the workplace and to meet distancing requirements, we've reduced our warehouse staff capacity, and this is slightly slowing down dispatch.
At present, please give us 14 business days to arrange your goodies when ordering from ergopouch.com. If you have not received a shipment notification after this time, please contact [email protected] Our customer service team is working hard to answer all of your enquiries at this time and will aim to get back to you within 1-3 Business Days.
Please be mindful of the delivery address you are entering on your order (i.e. if you usually deliver to a work address, you may want to reconsider changing that if you expect to not be in your office soon). You may experience a short delay in delivery as our warehouse are currently processing large volumes of orders.
For online orders, we are extending our returns policy to 30 days to cater for families who cannot get to a post office to return their product, due to self-isolation or quarantine. All other aspects of our existing returns policy apply.
If you have returned a product, you may experience a delay in receiving your refund. Our customer service team will communicate with you the expected turnaround time for refunds. If you need to exchange an order urgently, we suggest you first arrange a refund on your existing order, and place a new order for your new size/colour.
Please contact our customer service team via [email protected] if you have any questions or issues. As our customer team may be working from home in line with government recommendations and at our own discretion with their safety in mind, we ask you email first and not phone for more efficient service.
And finally, the Centre for Disease Control and Prevention are a leading global resource for preparing and coping with both the physical impacts and mental stress during this time, and how to support and talk to your children about COVID-19.
Please let us know any further concerns or thoughts you may have. Wishing you and your families good health.
Love, eP x