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Supporting our staff, customers and communities.

Supporting our staff, customers and communities.

Posted by Ergo Pouch / on

As COVID-19 continues to disrupt daily life across the globe, we want to reassure our customers that you don’t need to compromise your child’s sleep and safety during these uncertain times.

ergoPouch continues to operate, with a few changes to ensure the safety of our staff, customers and communities.

We have a strong supply of stock, and our retail stockists are receiving regular deliveries to keep up with increased customer demand. Please phone ahead to your local stockists to check your desired size, TOG and print are in stock before going in-store to purchase.

We understand that some families may be social distancing, self-isolating or are in quarantine. If you fall into this category and cannot or do not want to buy in-store, customers can order online at www.ergopouch.com as usual, or with our online stockists. Please be mindful of the delivery address you are entering on your order (i.e. if you usually deliver to a work address, you may want to reconsider changing that if you expect to not be in your office soon). You may experience a short delay in delivery as our warehouse are currently processing large volumes of orders.

For online orders, we are extending our returns policy to 30 days to cater for families who cannot get to a post office to return their product, due to self-isolation or quarantine. All other aspects of our existing returns policy apply.

If you have returned a product, you may experience a delay in receiving your refund. Our customer service team will communicate with you the expected turnaround time for refunds. If you need to exchange an order urgently, we suggest you first arrange a refund on your existing order, and place a new order for your new size/colour.

Please contact our customer service team via cs@ergopouch.com.au if you have any questions or issues. As our customer team may be working from home in line with government recommendations and at our own discretion with their safety in mind, we ask you email first and not phone for more efficient service.

Isolation and quarantine with young families - how to cope.

Taking care of yourself, your family, and your community as we move to a slower and more considered pace of life for the next few months is important. Caring for our physical health and reducing the risk of transmission is well documented by the government with many resources available online and in the media. But many mothers, parents and families may also struggle with the mental health aspects when facing social distancing, self-isolation or quarantine periods with young children, or general uncertainty and fear around the virus itself. Such traumatic and uncertain events may trigger or exacerbate symptoms in those already predisposed to mental health issues.

If you are experiencing any emotional difficulties due to COVID-19, sleep deprivation, postnatal depression and anxiety, and are generally feeling anxious about what is happening or what is to come, please reach out to the organizations below. This also goes for any of your children who may struggle with a change to their daily routines and environment, or feel anxious and uncertain about what’s happening in the world.

https://www.cdc.gov/coronavirus/2019-ncov/index.html?CDC_AA_refVal=https%3A%2F%2Fwww.cdc.gov%2Fcoronavirus%2Findex.html

 
 
 

 

Please let us know any further concerns or thoughts you may have.

Wishing you and your families good health.

Love, eP x


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