Delivery

Delivery Fees

USA

Flat Delivery Rate $9.95
Orders over $70 FREE*
Online Gift Voucher** FREE

*Excluding any Gift Voucher value you may have in your cart.

**Delivery of Online Gift Vouchers via email is free.

Canada & Mexico

ergoPouch charge up to $50 per order.

All orders are shipped from our warehouse in Idaho.

Please note, the receiver is responsible for any customs and duty fees that may be charged at the port of entry. If the receiver refuses to pay these charges and the item is returned to us, unfortunately we cannot offer a refund on freight and your item will not be re-shipped.

Delivery Timelines

USA

Delivery times within the USA average between 3 - 7 business days, depending on location.

Canada & Mexico

Orders take around 4 - 7 working days to arrive.

Returns & Exchanges

Returns

USA

For purchases from ergopouch.com, we are happy to accept items back for an exchange or refund within 14 days of receipt provided they meet the following terms:

  • Items must be returned unused and unwashed, in a sellable condition and the original packaging undamaged.
  • We do not accept returns or exchanges on Outlet page unless faulty. Outlet products are considered final sale. Faulty products will be replaced in the same style, print and TOG.
  • We do not accept returns on Online Gift Vouchers

 

To arrange your online exchange or return please complete the following steps;

  1. Download the ergoPouch Exchange & Return form
  2. Fill in your return details – you can fill this form in digitally on your computer or mobile, or print it. We encourage the digital option as being more environmentally friendly!
  3. Email a completed copy of the form to [email protected]. Please make sure the form is legible.
  4. You will receive a confirmation email from us with a returns authorisation number, and the address to send your return to
  5. Refunds are granted provided the returned product(s) meets the conditions outlined above

Please note - we are unable to accept unsolicited returns

Postage and handling is covered by the purchaser to send the item back. Please note, we only refund the cost of goods excluding the original shipping charge.

*During promotional sale periods, we cannot make any changes to your sale order once it's completed. We kindly request all customers check their details, including address, sizing, colors and contact details, before they complete checkout.

Canada & Mexico

International orders can be returned for a product refund only (shipping charges are non-refundable). Unfortunately, we cannot provide an exchange. We accept items back for a refund within 14 days of receipt that meet the following terms:

  • Items must be returned unused and unwashed, in a sellable condition and the original packaging undamaged.
  • We do not accept returns or exchanges on Outlet page unless faulty. Outlet products are considered final sale. Faulty products will be replaced in the same style, print and TOG.
  • We do not accept returns on Online Gift Vouchers
  • We do not offer exchanges on international orders

 

To arrange your international return please complete the following steps; 


  1. Download the ergoPouch Exchange & Return
  2. Fill in your return details – you can fill this form in digitally on your computer or mobile, or print it. We encourage the digital option as being more environmentally friendly!
  3. Email a completed copy of the form to [email protected]. Please make sure the form is legible.
  4. You will receive a confirmation email from us with a returns authorisation number, and the address to send your return to
  5. Refunds are granted provided the returned product(s) meets the conditions outlined above

Please note - we are unable to accept unsolicited returns. Postage and handling charges are covered by the purchaser to send an item back.

Exchanges

USA

Postage and handling is covered by the purchaser to send the item back. ergoPouch will then email you a code for use on our website to arrange your exchange. We do not accept returns or exchanges on Outlet page unless faulty. Outlet products are considered final sale. Faulty products will be replaced in the same style, print and TOG.

We do not accept returns on Online Gift Vouchers

We do not offer exchanges on international orders

Canada & Mexico

Unfortunately, we cannot provide an exchange.

International orders can be returned for a product refund only (shipping charges are non-refundable). Please refer to the section above on how to process a return

Faulty Items

Occasionally a faulty item may slip through our inspection fingers and end up in your hands. If your item arrived with a manufacturing fault, the team will happily help to arrange your replacement. Please email Customer Service on [email protected] with the below details.

  1. A receipt or ergoPouch web sales number
  2. Details of the product (TOG, Size, Print)
  3. Batch number (check the care instructions tag on the collar)
  4. A photo of the item
  5. Your postal address

ergoPouch will cover all associated postage costs with exchanging faulty items.